tromac_bis 1 Posted October 21, 2014 Bohemia Interactive Simulations is a world leader in providing simulation technologies and integrated training solutions for military and civilian organizations around the globe. With origins in the gaming industry. We have successfully exploited game-based technology with stunning visuals and applied this to a range of breakthrough, military-specific simulation products. With clients in dozens of countries, and development studios in Australia, the Czech Republic, United States and United Kingdom, Bohemia Interactive Simulations (BI Sim) maintains a truly global focus. Located in Williamtown, Australia we are looking for a professional and enthusiastic Technical Support Specialist to assist with customer support across Australian, New Zealand and the growing Asia Pacific markets. Key Skills and Experience Required: Able to effectively present information and respond to questions from customers. Able to promptly answer support related email, phone calls and other electronic communications. Excellent communication (oral and written), interpersonal, organisational, and presentation skills. Experience or knowledge of Bohemia Interactive products such as VBS or ArmA. Able to read and analyse technical procedures. Able to write reports, business correspondence, and procedure manuals. Able to work independently and efficiently to meet deadlines. Experience with troubleshooting PC hardware and software issues. Self-motivated, detail-oriented and organised. Recommended skills and experience: One year IT-related degree/diploma from university or TAFE. Preferably, software engineering, computer science or a bachelor of information technology. Minimum of three to six months related experience or training in an IT, technical support or software development role. Advanced knowledge of the ArmA/VBS products, including scripting, terrain creation and model creation. Understanding of, and experience in one or more programming languages. The job tasks include: Provide professional services support and technical issue resolution to customers via on-site, email, phone and other electronic medium. Prepare, setup and develop demos for customers, internally and for special events. Identify and correct or advise, on issues with software and hardware configurations. Administer and moderate company support forums. Prepare, test and coordinate delivery of new software builds to customers. Install, configure, and troubleshoot company software. Make adjustments and upkeep for ticketing system software and other software managed by support department. Provide assistance and training to other members of support department. Provide technical assistance to internal customers. Create and review technical documentation for external and internal customers. If you offer: An interest in computer gaming and willingness to learn new skills. Attention to detail and accuracy. Time management and organisational skills. Willingness to obtain Australian Defence Force security clearance. Willingness to travel both domestically and internationally. We offer: An opportunity to be part of a fast growing and exciting company that is at the cutting edge of gaming and simulation technology. A friendly, positive and fun working environment. A chance to be a part of an international team. Please forward your resume to jobs.au@bisimulations.com, marked for the attention of Troy Mackaway. Share this post Link to post Share on other sites
