Vandrel 10 Posted August 8, 2013 Bohemia Interactive Simulations has an immediate opening located in our Orlando, FL office for a Technical Support Specialist. Applicants for this position must be willing to work full-time from our Orlando, FL office. Proficiency in both written and spoken English is required. Technical Support Specialists are tasked with customer interaction via email, ticketing, phone, and on-site services to handle all support related matters for company products. Ideal candidates will be familiar with key Bohemia Interactive products such as VBS2 and ArmA. Experienced developers and administrators with VBS2 and/or ArmA are preferred. Applicants must possess essential IT knowledge/skills and be able to troubleshoot a variety of OS, software and hardware related issues. Technical Support Specialists Summary: Provides technical assistance to customers by performing the following duties. Other duties may be assigned as required. Essential Duties and Responsibilities: •Provide technical issue resolution to customers via on-site, email, phone and other electronic medium. •Install, configure, and troubleshoot company software. •Provide remedial instructions and training to customers. •Identify and correct or advise, on issues with software and hardware configurations. •Manage and update encryption keys for company software. •Administer and moderate company support forums. The Ideal candidate will also possess the following skills: •Excellent communication (oral and written), interpersonal, organizational, and presentation skills. •Able to work independently and efficiently to meet deadlines. •Able to promptly answer support related email, phone calls and other electronic communications. •Self-motivated, detail-oriented and organized. •Experience with hardware and software issues. Education and/or Experience: REQUIRED: Experience with Bohemia Interactive products such as VBS and/or the ArmA family of games. Candidate should have experience outside of standard play, i.e. modding, scripting, etc. Recommended: •One year certificate from college or technical school. •Three to six months related experience or training. •Equivalent combination of education and experience. •Basic ArmA/VBS scripting. •Basic terrain creation. •Basic model creation. •Basic programming. Computer Skills: •Operating System administration and troubleshooting. •Networking fundamentals and troubleshooting. •Hardware installation and troubleshooting. •Software installation and troubleshooting. •Typing proficiency: 40-60 wpm. •Proficient in internet related applications such as E-Mail clients, FTP clients and Web Browsers. Language Skills: •Proficient in English both spoken and written. •Ability to read and analyze technical procedures. •Ability to write reports, business correspondence, and procedure manuals. •Ability to effectively present information and respond to questions from customers. Reasoning Ability: •Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. •Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. If you are interested in this position please use the following form to apply and attach your resume, here. Ensure to select the following options on the form, Reason for Contact: Job Posting Job Department: Support Share this post Link to post Share on other sites
