User Account Password Recovery Manual

[Jennik]

Because Bohemia Interactive Official Forums have been migrated to a completely different forum engine, encrypted passwords could not be carried over from the old forums. To keep your old account, you will have to reset the password on the new forums.

Please, follow these steps:

1. Go to this Lost Password Recovery Form page
2. Fill your e-mail address used for your original account
3. Check your e-mail for Password Reset link and visit the page.
   Your password will be reset, and the new password will be
   emailed to you.
4. Check your e-mail again for your new password.
5. With your account name and new password received, follow the link to log in and change your password back to the old one if you want.
6. That's all!

Possible issues you might experience:

1. Your signature might be broken and shows HTML code tags literally.
   Reason: During the migration most of the HTML tags in signatures have not been converted because raw HTML is disabled in both the article and signature fields for security reasons.
   Solution: Log in and use your User Control Panel to correct your signature using BBCode instead of HTML.
2. Your avatar image is missing.
   Reason: User avatars have been lost during the forum migration.
   Solution: Log in and use your User Control Panel to change your avatar.
3. You lost your old e-mail address and can't receive new password.
   Solution: Register yourself as a new user and contact moderators who can change your old account details.
   You will be asked probably for some details to prove yourself being the owner of the old user account.
4. After Password Reset procedure you receive new password with different user name you expected.
   Reason: In past, you registered more than one account using the same e-mail address on old Bohemia Interactive forums.
   Solution: Log in using the user name and password you received, contact moderators with a request to disable this old account. After this, go through the Lost Password recovery procedure again.

Please, note that our moderators will be probably very busy while all the migration issues are being handled. Their response could take some time, so please, be patient.