@meade95: What part of HighEnd dont you understand? How many highend cards have you owned before? What temperatures do you think a videocard with almost the fastest chip (two even) should have? swapping the card will have no effect at all the Dell tech support noob should have spotted this. the next card will sound the same and thats called 'working as designed' as we call it in ICT land. Also remember that the card will not melt at 100 deg.C its not made of water. For drivers usually the latest is the best for me i try them all and each time they get a little better (guru3d.com is your frend) then before but the temps never change!