Dec 5 2006, 08:27
Most recent troubleshooting info can be found at BIS Wiki Troubleshooting FAQ
Please note below the official support information for the particular versions of the game:
Sprocket Version (version from sprocketidea.com)
Operating on czech working days (usually Mon-Fri), expect response time around 24 hours.
European Version (version from 505 Games)
Official 505 Games contact page
ArmA tech support phone numbers:
UK *** *** *** *** *** *** *** ***0870 600 1698
IRELAND *** *** ***1800 882433
FRANCE *** *** *** ***080554 0282
BELGIUM *** *** ***80080838
German Version (store bought or downloaded version from Metaboli)
Morphicon Support Page
Official German forum
(use if you have any problems buying ArmA from Metaboli).
Czech Version (store bought or downloaded version from Sprocket)
Czech support forums
At this moment in time, the BIS troubleshooting forum is not an official means of support, you're welcome to post your problems here and perhaps you can help each other out but for official support you should use the above information.
If someone reports an issue/complains about the Alpha etc, replying in the thread "dude it's an alpha" doesn't really help anyone! Point them to the Arma3 Alpha feedback tracker instead please!
Please do not PM or Email me directly about your CD Key issues, follow the guidance in this thread instead.
Feb 19 2007, 19:09
List of common issues and basic troubleshooting is available at Community Wiki Troubleshooting FAQ page
Originally Posted by [b
Download and reinstall DirectX here.
Fix: Applies to those using nVidia nForce LAN - don't use it. Use the other onboard card (if available) or a different networking card.
Originally Posted by [b
Feb 19 2007, 19:16
If you make a post seeking help with a troubleshooting issue you must post your system specs if you expect any kind of help. And please do not post a DirectX report, it's a mass of gobbledegook which is mostly meaningless.
You should include as a minimum something like:
Graphics card (make, model, driver version, onboard ram)
Sound card ***(make, model and driver version)
RAM (how much you have)
ArmA version (which language, which patch)
DirectX version (all should be using 9.0c anyway)
So if I was going to make a troubleshooting post regarding my home PC I would post:
AMD XP 2800 CPU
Radeon 9800 XT 256mb with catalyst 6.9
Onboard Realtek AC97 soundcard with driver v A3.95
ArmA 1.01 Czech
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