Sprocket Troubleshooting thread.

[ombas]

hmmm...no idea about that?
i have mailed sprocket about that, twice, no reply

what is going on with arma's support? Is everyone so into arma 2 that the current game has no priority?

i'm well annoyed and disappointed. guess i'm not the only one.

have you tried uninstalling/reinstalling?

[PuFu]

hmmm...no idea about that?
i have mailed sprocket about that, twice, no reply

what is going on with arma's support? Is everyone so into arma 2 that the current game has no priority?

i'm well annoyed and disappointed. guess i'm not the only one.

have you tried uninstalling/reinstalling?

yes, twice. so it's only my problem, or a general sprocket downloaded version prb?

[AsRock+SD]

well i have softwrap version and i keep getting ,,softwrap file error1,,anyone that knows what this might be,,

Hey Putte,

I am sorry for your problem... In order to rectify this problem please do the following…
1) Uninstall your game
2) Delete your games folder in “Program Files” (if it’s still there)
3) Go to “C:\Documents and Settings\All Users\Documents” and delete the following:
a) Softwrap (folder)
b) Global.sw2 (file)
4) Now REINSTALL your Game
5) Run the game and activate it using your License Holder Name and Purchase Reference

Contact me if you lost any of your information or your game's install file!


Ando
Sprocketidea Support

done all that 3times,,first time it worked for about a day,,then softwrap error again,,second time i couldnt even start the game cause the activation wouldnt let me activate it,,,when i email support,all they do is to give me the things that are on the faq page,,so i decided to try 1 last time,,i deleted all the thing you said,,activated the game,,managed to play for a few hours shutdown the game,and when trying next time softwrapfile error1,you know i cant keep on reinstalling the game everytime i want to play,what is being done about this problem,sure must be killing the sales on this game

I was getting this problem and what they said resolved it i just did not need to reinstall.

You might want to try scanning your hard drive for corruption as thats whot made my go bad.

[putte.b]

well i have softwrap version and i keep getting ,,softwrap file error1,,anyone that knows what this might be,,

Hey Putte,

I am sorry for your problem... In order to rectify this problem please do the following…
1) Uninstall your game
2) Delete your games folder in “Program Files” (if it’s still there)
3) Go to “C:\Documents and Settings\All Users\Documents” and delete the following:
a) Softwrap (folder)
b) Global.sw2 (file)
4) Now REINSTALL your Game
5) Run the game and activate it using your License Holder Name and Purchase Reference

Contact me if you lost any of your information or your game's install file!


Ando
Sprocketidea Support

done all that 3times,,first time it worked for about a day,,then softwrap error again,,second time i couldnt even start the game cause the activation wouldnt let me activate it,,,when i email support,all they do is to give me the things that are on the faq page,,so i decided to try 1 last time,,i deleted all the thing you said,,activated the game,,managed to play for a few hours shutdown the game,and when trying next time softwrapfile error1,you know i cant keep on reinstalling the game everytime i want to play,what is being done about this problem,sure must be killing the sales on this game

I was getting this problem and what they said resolved it i just did not need to reinstall.

You might want to try scanning your hard drive for corruption as thats whot made my go bad.

i have scanned my hard drive no problems there,,and my pc is only a week old

[EricJ]

I downloaded the Softwrap version... and trying to patch it to 1.05, and well.. the patch says it's "not installed or corrupt installation" Something I'm missing?

[putte.b]

only option is to try to get a refund,,and then get a boxed version

[ombas]

only option is to try to get a refund,,and then get a boxed version

or not try and patch it as the download is already at 1.08.

[EvilZom]

I just ordered my copy of QG while at work... and noticed at the thank you screen that there was a line that said that my copy was regiestered to this machine... is that true?

Is there anything i can do when I get home and actually download?

Or is it just a matter of putting in he code that they gave me on the home system and everything will be fine?

[anc]

hmmm...no idea about that?
i have mailed sprocket about that, twice, no reply

what is going on with arma's support? Is everyone so into arma 2 that the current game has no priority?

i'm well annoyed and disappointed. guess i'm not the only one.

I'm having the same problem.
The game didn't came with arma_server.
I searched in the forum for the arme server 1.08 and didn't find it.
can anyone help?

[viciousvinny]

these are my specs or something:

platform: windows vista business
Processor: Intel Core 2 Duo CPU E6750 @ 2.66 GHz
2046 Mb RAM
32 Bit
VideoCard: nVidia 8600GT 256 Mb

The game keeps on crashing, the screen freezes and doesn't respond at all, most of the time when entering a menu.
Any ideas how to fix this?