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Thread: How to undo accidentally ordering twice from the Bohemia Store?

  1. #1

    How to undo accidentally ordering twice from the Bohemia Store?

    I have added Carrier Command - Gaea Mission to my cart but it somehow added 2 of the same item, is there any way to remove the extra one? I've already searched high and low to remove it but I just can't seem to find out how.

  2. #2
    If there is no way to update the cart, try to log out and then clear your browser cookies. Close the browser and log in again. The cart should be empty now again.

  3. #3
    That I know of, but if I go to my account Maintenance it shows two orders. There's where I'm stuck, All I can do is view them but I can't do anything else with them except pay. And like I said I don't need 2 copies.

  4. #4
    Warrant Officer
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    Jul 31 2008
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    I was able to remove orders from my cart. Go to the cart and you should see these two little icons, press the X to remove items or the green arrows to refresh the quantity.

    "The greatest way to avenge your enemy is by learning to forgive." - Takashi Tanemori

  5. #5
    Ok it seems no one got the picture at ALL.



    THAT'S what I mean, and THAT'S what I need to sort out!

    I know you guys are trying to help and I'm really sorry for the bother, but it's driving me nuts!

    Note: The two orders are the exact same item, in which I only need ONE of those same items.

  6. #6
    Warrant Officer
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    Quote Originally Posted by Renamon View Post
    Ok it seems no one got the picture at ALL.

    http://dl.dropbox.com/u/7384793/Double.jpg

    THAT'S what I mean, and THAT'S what I need to sort out!

    I know you guys are trying to help and I'm really sorry for the bother, but it's driving me nuts!

    Note: The two orders are the exact same item, in which I only need ONE of those same items.
    Nobody was able to help you, because you said you had a problem with the cart, not that you accidentally ordered two copies! The picture you've posted is not a picture of the cart, it is a picture of your Order Information. That is why no one was able to help you, because you told us the wrong information. Your post title even says "How to remove items from store cart in the Bohemia Store?" You will need to contact BI Support in order to get a refund for the second charge.

    Last edited by Nicholas; May 20 2012 at 09:39.

  7. #7
    Quote Originally Posted by Nicholas View Post
    You will need to contact BI Support in order to get a refund for the second charge.
    Well in fact he didn't pay.

  8. #8
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    Quote Originally Posted by ProfTournesol View Post
    Well in fact he didn't pay.
    He will still have to contact them to get it sorted out.

  9. #9
    I apologize for not being clear about my question, I'll be sure to check my report before posting next time.

    I have already contact support through their e-mail in the support section, hopefully they can give me a hand on this one.

    Oh Nicholas & ProfTournesol. He? I'm female but I'll let you go with this time.
    Last edited by Renamon; May 20 2012 at 12:21.

  10. #10
    Warrant Officer
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    Quote Originally Posted by Renamon View Post
    Oh Nicholas & ProfTournesol. He? I'm female but I'll let you go with this time.
    I'm sorry, ma'am.

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