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View Full Version : How to undo accidentally ordering twice from the Bohemia Store?


Renamon
May 20 2012, 05:17
I have added Carrier Command - Gaea Mission to my cart but it somehow added 2 of the same item, is there any way to remove the extra one? I've already searched high and low to remove it but I just can't seem to find out how. :(
W0lle
May 20 2012, 05:25
If there is no way to update the cart, try to log out and then clear your browser cookies. Close the browser and log in again. The cart should be empty now again.
Renamon
May 20 2012, 05:28
That I know of, but if I go to my account Maintenance it shows two orders. There's where I'm stuck, All I can do is view them but I can't do anything else with them except pay. And like I said I don't need 2 copies. :confused:
Nicholas
May 20 2012, 06:09
I was able to remove orders from my cart. Go to the cart and you should see these two little icons, press the X to remove items or the green arrows to refresh the quantity.

http://i50.tinypic.com/xcosxg.jpg
Renamon
May 20 2012, 08:57
Ok it seems no one got the picture at ALL.

http://dl.dropbox.com/u/7384793/Double.jpg

THAT'S what I mean, and THAT'S what I need to sort out!

I know you guys are trying to help and I'm really sorry for the bother, but it's driving me nuts! :butbut:

Note: The two orders are the exact same item, in which I only need ONE of those same items.
Nicholas
May 20 2012, 09:34
Ok it seems no one got the picture at ALL.

http://dl.dropbox.com/u/7384793/Double.jpg

THAT'S what I mean, and THAT'S what I need to sort out!

I know you guys are trying to help and I'm really sorry for the bother, but it's driving me nuts! :butbut:

Note: The two orders are the exact same item, in which I only need ONE of those same items.

Nobody was able to help you, because you said you had a problem with the cart, not that you accidentally ordered two copies! The picture you've posted is not a picture of the cart, it is a picture of your Order Information. That is why no one was able to help you, because you told us the wrong information. Your post title even says "How to remove items from store cart in the Bohemia Store?" You will need to contact BI Support in order to get a refund for the second charge.

http://i50.tinypic.com/sdp7ol.jpg
ProfTournesol
May 20 2012, 09:37
You will need to contact BI Support in order to get a refund for the second charge.

Well in fact he didn't pay.
Nicholas
May 20 2012, 09:39
Well in fact he didn't pay.

He will still have to contact them to get it sorted out.
Renamon
May 20 2012, 11:05
I apologize for not being clear about my question, I'll be sure to check my report before posting next time.

I have already contact support through their e-mail in the support section, hopefully they can give me a hand on this one.

Oh Nicholas & ProfTournesol. He? I'm female but I'll let you go with this time. :D
Nicholas
May 20 2012, 20:10
Oh Nicholas & ProfTournesol. He? I'm female but I'll let you go with this time. :D

I'm sorry, ma'am.
Placebo
May 21 2012, 09:48
I'm sorry, ma'am.

I think that's called compounding an insult ;)

Renamon I'll poke my colleague over skype to ensure they don't miss your email :)

Update: The duplicate order should be cancelled now :)
Nicholas
May 23 2012, 21:55
I think that's called compounding an insult ;)

I see what you did there. :p Sneaky sneaky.